Our Outcomes - 'Better Futures'  


What is Better Futures?

Better Futures is a web based outcomes monitoring tool, developed by the Housing Support Enabling Unit in partnership with Capita (who developed the software and supports its development), designed to enable housing support service providers to both record and monitor the impact of the housing support delivered to individual Service Users over a defined period of time. This web based system uses easy to follow reporting tools which aids those using the support service to identify goals and chart their progress towards independent living, but also enables organisations to track outcomes at the touch of a button. Better Futures is a very flexible and adaptable monitoring tool which has huge benefits for service users and their tailored support plans.

It is “owned” by CCPS and any agencies making use of Better Futures need to pay a fee to join the scheme. Better Futures is endorsed by the Scottish Government who provided funding for its initial development.

Housing support enabling unit logo

For more information contact Yvette Burgess at the Housing Support Enabling Unit at http://www.ccpscotland.org/hseu/information/better-futures/


Blue Triangle Context

Blue Triangle is an ongoing member of the Better Futures Outcomes Steering Group contributing to both the developmental and mobilization phases of the national roll out of Better Futures.

As one of the providers who piloted the new Better Futures tool we have sought to roll out and embed Better Futures in all our risk assessment, support planning and outcomes monitoring processes since. A recent evaluation showcased that 80% of service users who participated (Sample of around 50 service users) felt that Better Futures helped them develop their skills ‘very well’ or ‘well’.

We believe that personal testimony shows the most impact and we will aim to support service users to log in and present their Better Future’s journey to key stakeholders.


How Better Futures makes a difference

Conventional support planning starts with an assessment of need and typically follows a checklist to help identify ‘deficits’ and, therefore, what support is required. Better Futures, like any outcomes-focussed approach, still has a list of outcome areas, but only to provide an aide memoir within the support planning conversation and ensure most, if not all, potential desired outcomes are considered. Critically, the process is more flexible and dynamic and is centred on what the person wants or feels able to achieve at that time rather than on deficits.

The following table sets out what has changed in terms of the workers and supported people’s experiences since Better Futures was introduced as a support planning tool.  Comparison is made to the support planning approach taken before. All the observations are based on an interview with the Project Manager and one of the Project Workers who has been using Better Futures since it was introduced several years ago. Some of the changes for the support worker refer to the shift in approach, attitude and behaviour that has been required to work in a more outcomes-focussed way.

Case Study 1 

Blue Triangle Housing Association Creates A Better Future For Service Users

Case Study 2 

Better Futures in practice

  Better Futures example of an outcome wheel  Better Futures example - Betty, 75 years old